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HP Recommended
HP probook 470 G1
Microsoft Windows 10 (64-bit)

Every few days, the screen crashes, a black screen, but the computer continues to work,
Only forced shutdown restores the computer to operation.

18 REPLIES 18
HP Recommended

Hi

Sounds like a driver problem, although the term "crashes" may be mis-leading.


Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics driver (W10 only).)


HP Recommended

It's fix the problem or only when the screen is crahs?

HP Recommended

Hi

I don't know.

Can you run an F2 hardware diagnostic please.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

 

HP Recommended

Hi,

Some times this problem comes because of the display driver, have you tried to update your display driver?

HP Recommended

Thanks for the advice, I've now updated the drivers.
And then give it time and I'll keep you updated for a few more days.

HP Recommended

no worries take your time and update here 

HP Recommended

Hello

Today my computer is crash 3 times

It's was something new;

The computer just froze.

Notting not work. Not Control+Alt+Del

Not Win+Control+Shift+B

Only forced shutdown.

I make the test on bios F2 and everything passd.

I go to the bios setting and diseble the Hybrid Display card.

 

I don't know what more to do.

Thanks.

HP Recommended

Hi Emily,

 

That's not good

 

Can you tell if your Laptop Heat up more and you are doing some power hungry work
like using photoshop or video rendering or playing games?
because sometimes it happens with me when using photoshop or Watching Videos with hardware acceleration on or playing games
and 2nd problem check your ram if the Ram is enough for work you are doing on your PC.


Regards,

HP Recommended

Non of that

I´m not using photoshop or video rendering or playing games on my computer.

I'm using firefox most of the time, some time I'm using with paint.net but notting else.

I have 8 gb ram.

Thanks.

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