Create an account on the HP Community to personalize your profile and ask a question
18 REPLIES 18
03-23-2019 07:49 AM
I don't know.
Can you run an F2 hardware diagnostic please.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:
03-27-2019 06:46 PM
Today my computer is crash 3 times
It's was something new;
The computer just froze.
Notting not work. Not Control+Alt+Del
Only forced shutdown.
I make the test on bios F2 and everything passd.
I go to the bios setting and diseble the Hybrid Display card.
I don't know what more to do.
04-10-2019 03:12 AM - edited 04-10-2019 03:13 AM
That's not good
Can you tell if your Laptop Heat up more and you are doing some power hungry work
like using photoshop or video rendering or playing games?
because sometimes it happens with me when using photoshop or Watching Videos with hardware acceleration on or playing games
and 2nd problem check your ram if the Ram is enough for work you are doing on your PC.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community