• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎06-17-2025 12:12 PM

HP Recommended
Product: HP Envy x360 16 inch 2-in-1 Laptop PC 16-ac0000 (8Z1Z8AV)
Operating System: Microsoft Windows 11

Screen goes Black. A small box appears in the upper left corner, with a few symbols inside, then the screen returns. Sometimes I have to right click and refresh. This happens most commonly when I exit the internet or when I am using the vertical scroll bar. It will lock up and the screen goes to black. This started after a recent update. the only change I noticed was the addition of a new icon, in the upper right corner next to the Favorites Icon, for the Edge Secure Network. Any guidance I receive would be greatly appreciated.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.