Screen goes black after I use a stylus to write on touch screen

[emcat915]

When I use a stylus to write notes on the touch screen the screen goes black and I have to restart the computer for it to work again. 

[The_Fossette]

@emcat915

I reviewed your post and I understand that the screen goes black when you use the stylus.

Don’t worry, I assure you I will try my best to get this sorted.

When was the last time the computer was working?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105851.exe

If you continue facing the issue, then install the graphics driver from the below link.

Intel: https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96463.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92775.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[emcat915]

I updated the BIOS and it did not fix my issue. I tried to download the other 2 and my computer said it was not compatiable 

[The_Fossette]

@emcat915

I recommend you perform a system restore back to the date when everything was working fine on the computer.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe