Screen goes black when the laptop deals with stressful apps and the power button blinks

[malp003]

I got the Victus 16.1 AMD Ryzen 7 7840HS w/ Radeon 780M Graphics. I got updated drivers and I had no issues so far however recently especially when I start a game or some apps consumes a little more power screen goes black for a second and comes back to normal again. If I still try to use the app, the screen goes completely black and power button blinks when those things are happening. If the screen goes blank for a long time at that time the power button light goes off too. The laptop does not turn off itself because I can hear the video playing in the background for example. I can not fix this problem and I have no idea what is causing this.

[Raj_05]

Hi @malp003,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your Victus 16.1-inch Gaming Laptop is encountering power or thermal management issues under load, which may lead to the screen going black and the power button blinking. Here's a structured approach to diagnosing and fixing this issue.

Check for Overheating

• Monitor Temperatures: Use a tool like HWMonitor, Core Temp, or AMD's Ryzen Master to check CPU and GPU temperatures while running a game or heavy app.
• Cooling Performance: Ensure the laptop's vents are clear of dust and debris. Consider using compressed air to clean them.
• Laptop Position: Avoid using the laptop on soft surfaces like beds, as they block airflow. Use a cooling pad to improve heat dissipation.

Verify GPU and Display Driver

• Reinstall Drivers: Use AMD's cleanup utility to uninstall GPU drivers completely, then reinstall the latest drivers for Radeon 780M Graphics from AMD's official site.
• Check for Updates: Ensure the integrated Radeon 780M Graphics drivers are up-to-date.
• Display Settings: Check display settings in Windows and AMD Adrenalin software for anomalies like refresh rate mismatches.

Test the Power Adapter

• Ensure Adequate Power: Confirm that you're using the original HP power adapter with sufficient wattage. If the adapter is underpowered or damaged, the laptop may struggle under load.
• Check Connection: Make sure the power adapter is securely connected to the laptop and the outlet.

BIOS and Firmware Update

• Update BIOS: Visit HP's support website, download the latest BIOS update for your Victus 16.1 laptop, and install it.
• Check Firmware: Update firmware for components like the GPU or system controller, if available.

Adjust Power Settings

• Switch to High-Performance Mode: Go to Control Panel > Power Options and select "High performance."
• Tweak AMD Settings: In AMD Adrenalin, disable features like Radeon Chill, FreeSync, or Frame Rate Target Control to see if they help.

Perform Stress Testing

• Run Diagnostics: Use HP Support Assistant to run built-in diagnostics.
• Stress Test Components: Use tools like FurMark for GPU and Prime95 for CPU to replicate the issue and identify the cause.

External Display Check

• Connect an External Monitor: To rule out a hardware display issue, connect your laptop to an external monitor and see if the problem persists.
• Test Display Modes: Switch between integrated and discrete graphics in AMD settings, if possible.

Reset and Reinstall

• Perform a Reset: If all else fails, reset Windows to its default state while keeping your files.
• Clean Install of Windows: As a last resort, perform a clean install of Windows and drivers to rule out software issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[malp003]

The issue was the same until this morning. Now when i press power button it doesn’t do anything. Power button light is off. I kept pressung for 60 seconds but it didn’t help. When I plug it in charge the charging light is on but it does not turn on when I press power button.

[A_Gayathri]

Hi @malp003 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!