Screen has dead spots or writes 'jittery'

[adanhoff]

When I am writing in Microsoft OneNote, I will slowly draw a line but the actual drawing is very jagged and does not follow the path the stylus was making on the screen. There are also parts on the sreen where the stylus won't draw at all and I am forced to move the screen to a part where I can draw. The laptop hasn't been dropped and there are no cracks in the screen that might have caused this. The display on the screen is also visibly perfect (no dead pixels). Everything (to my knowledge) is updated and I am using the HP stylus that was given to me in the box. Everything was also brand new when I bought it. Is there anything I can try or update to fix this?

[Flower_Bud]

@adanhoff

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, you're in need of support,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried checking in a different application? 

Does this happen in the different application also? 

Which stylus did you receive with the notebook?

Does it work fine when you're using the touchscreen with your fingers? 

Run a touchscreen test: 

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

5. Touch Screen Test - Quick interactive test to determine if the touchscreen is functioning correctly. (This test is not available in the Windows version of the hardware diagnostics at this time.)

   To run the test, click Touch Screen, and then click Run once.

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Also, try steps mentioned below (Active stylus issues >Touch screen stops responding to finger input during and after using the stylus) from the article: Click here

Keep me posted,

Cheers!

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