Screen is going crazy (magenta, lines, image appears burned into background, etc)

[RedskinsFan2121]

I haven't had any problems previously with my computer, but as of yesterday it's been acting up. The screen has been turning green, magenta, and even black. There are flickering lines as well. It also appears that despite closing the tab that a faint image of my google chrome screen is burned into it and stayed there even after restarting it. Any idea what a possible solution could be?

[Raj1788]

@RedskinsFan2121

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Did you check for any damage on the PC?

Did you try with an alternate monitor?

Have you checked if the issue persists even in the Bios screen?

Have you tried to update the drivers?

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Use the steps in Performin...

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen flickers.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

 

Alternatively, If the issue started to happen after a recent software update, please follow the steps suggested in the support document for - HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)