Screen issues

[Smithboy81]

Screen busted been using HDMI to tv tried doin a fresh install of 10 due to lagging bought a VGA cable to HDMI due to HDMI not working all of sudden niether the VGA to HDMI cable can it be logged into over the air for some help getting it back online already have my backup and win 10 on usb drive ready to go just can't see anything to do anything.           Any help would be greatly appreciated!!

[Echo_Lake · Accepted solution]

@Smithboy81

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

• Does your laptop display work as standalone? 

If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Smithboy81]

Any way to remotely reinstall windows 10 or get it to boot back up was in process of fresh install and it changed my screen settings I had because of a broken screen on laptop was using external and now I can't get into bios or recovery to see anything 

[Echo_Lake]

@Smithboy81

Thank you for posting back. 

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.