I have an HP Spectre x360 13-aw2024na (2G2C2EA#ABU) that I purchased in November. It has started to have an intermittent video/screen failure. The screen goes black with a flashing area at the top and bottom of the screen for about 30 seconds.
I have updated the drivers, but still, have the challenge.
It there a software solution of does it need a repair?
I do not have HDMI the challenge is with the main laptop screen. it is more a screen failure than a flicker.
It randomly goes blank with a thin line top and bottom flickering. it comes back on after about 30 seconds or I have found I can recover it by pressing the right button on the touchpad. I have a video that can better show the issue.
I have not tries extended use with an external monitor to test it.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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