Screen not responsive

[CHADDAD]

Dears, 

I am having a continuous problem with my convertible laptop HP spectre. During the day the screen is not responsive, and turn black off and on in seconds. In some occastion it will be back to normal most of the time i need to restart the laptop to fix it.

My laptop is running on the latest BIOS update recommended by HP, and lastest Windows 10 update.

Any solution for this behaviour?

[Raj1788 · Accepted solution]

@CHADDAD

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are having an issue with your notebook, don't worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to update the drivers on your PC?

Did you try to run any test on the computer from F2?

However, perform a hard reset using this link: https://hp.care/2FDuuWg

Then, follow the below steps that could resolve the issue.

Step 1: Unlock the unresponsive computer

Use the steps in this section to help find the cause of the lockup:

1. Disconnect all devices from the PC except for the keyboard and mouse and/or monitor required for minimal use.

2. Remove any discs from the CD/DVD drives.

   • If Windows becomes active again, clean, repair, or replace the disc. Troubleshooting is complete.

   • If the lockup persists, continue troubleshooting using these steps.

3. While holding down the Alt key on the keyboard, press the F4 key to close the application.

   • If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.

   • If the lockup persists, continue troubleshooting using these steps.

4. Press the Ctrl+Shift+Esc keys to open Task Manager.

5. Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.

6. Select an application that is not responding, and then click End Task.

   A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows might check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”

   If you can’t see the taskbar and desktop icons, press the Windows key, type Explorer in the field, and click OK to restart File Explorer.

7. Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.

   Click a window outside Task Manager.

   • If Windows becomes active again, the problem is related to software. Save your work and restart the computer. Remember the name of the applications that stopped responding. Update or remove applications that continue to lock up. See Uninstall software to fix lockup or freeze problems.

   • If the lockup persists, continue troubleshooting using these steps.

8. Click a window outside Task Manager.

   • If Windows becomes active again, the problem is related to software. Save your work and restart the computer. Remember the process names that stopped responding. If Windows continues to lock up, update or remove applications that are associated with the process names. Troubleshooting is complete.

   • If the lockup persists, continue to the next section.

For further troubleshooting steps click on this link: https://hp.care/2rHGltB

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[CHADDAD]

Thanks Raj for you reply.

I bought this laptop from the United States as  refurbished and i used my 3 months warranty and support.

I performed all the steps advised by HP support, and i got some enhancement during loading many BIOS updates sent by HP Support Assistant.

When i received this laptop the freeze i faced was with the screen and Windows too. I used to force shutdown by powering button to fix this freeze. After loading BIOS update, i saw that the screen freeze is occurring not frequently but in some occasion. But the windows not is not freezing anymore. 

I did  the most recent Windows 10 Home edition  yesterday. I will try it for 1 week and will inform you if these freeze are still happening.

Thanks for your help

[Raj1788]

@CHADDAD

Thanks for the reply,

I'm glad to hear we found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Please feel free to get back to us for any technical queries.:)

 Take care now and do have a fabulous week ahead.

 :)Cheers;)