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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Screen not working

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10-11-2020 09:27 PM
My dog puked on my bed and it got on my laptop. So my wife cleaned it up and wiped my laptop down. When I go to turn it on again, it no longer shows a display. What can I do? I also hooked it up to a monitor and it won't display there either. I know it still works, because the charging light is lit up orange.
10-14-2020 07:53 AM
Welcome to the HP support community.
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee