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15-BS1212wm

My daughter has had this barely a year , she went to open it up and the screen came off the hinge and it’s splitting apart . 
I think for the the amount of money spent on this only for it to break at a year old is ridiculous. 
I can’t buy her a brand new laptop . What can I do ?

1 REPLY 1
HP Recommended

@Screenname7575 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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