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‎04-02-2019 10:01 AM

HP Recommended
Product: HP Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone. Yesterday on my screen appeared a purple line that even got worse today. I have tested with an external display, and it's not my video card.

I am. Not sure how the replacement is. Do I need to buy new a new LCD display for my laptop, or replace matrix. Please give me some advice, and some links as well.

Thankyou.

3 REPLIES 3

‎04-02-2019 10:10 AM

HP Recommended

Hi,

yes, most likely you will need to replace the screen. For further help, you will need to give us the exact product or model number (not serial). Here is how to find it:

https://support.hp.com/my-en/document/c00033108

 

Let me know,

David

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‎04-02-2019 10:55 AM

HP Recommended

Thanks for the fast replay.

Model number is 15-ak003ns

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‎04-02-2019 11:25 AM

HP Recommended

Product number : T1N03EA#ABE

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