Screen rotate not working - Issue with Intel Integrated Sensor

[himmehta]

Hi, 

I purchased a HP Pavillion x360 Convertiable 14-ba0xx Notepad in India. The system started giving problem within months as follows:

1. when even I start the laptop it always boots with keyboard disabled and I have to use on screen keyboard to login. Later sometime it stat to work after putting in sleep mode and return. 

2. Later it completely stopped working. 

3. I logged calls with HP support and they did a hit and trial method to trouble shoot, following check were done: 

 - Keyboard Changed

 - Display Changed

 - Mother Board Changed

4. Finally the system was reset to its orignal configuration and the OS was also reset to factory default. 

After this it started wokring an rotate feature also working fine. Later as I kept updating my windows the same issues again stated. Finally the resolution was to disable the Intel Integrated Sensor, but with this my screen rotate is not working, in tablet mode keyboard remains enable and is not a useful solution as this defeats the laptop USP of screen rotate and tablet mode (Even the tent mode is not working with this). 

The problem what I understand is with some patch of windows or of intel integrated sensor which makes the system to malfunction. 

I am not intresred to keep my laptop at the services center for their trial trouble shooting. Please help in getting the solution. 

Regards

Himanshu Mehta

[edit]

[KrazyToad]

@himmehta

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[himmehta]

Thanks for your solution. However, I have tried that and have update my notebook with all latest drivers and updates but still the problem is same. 

see attached snapshot for system details:

Please suggest.

Regards

Himanshu Mehta

[KrazyToad]

@himmehta

At this point I suggest you perform a Reset and let me know how it goes

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

[himmehta]

Hi,

If you ready my first post again point number 4, you will find that the reset option is been tried and its done twice. This works when I reset but as when I install system updates this feature stops working. 

Please suggest someother option. This is some patch issue which is creating problem. 

Please advice. 

Regards

HImanshu Mehta

[KrazyToad]

@himmehta

Download the Intel Virtual Buttons Driver from this Link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-pavilion-14-ba000-x360-convertible-pc/... and check if that helps

[himmehta]

Hi,

I downloaded the given driver of virtual button, but on installation discovered that my notebook is already installed with a more latest driver than the given in the link. The one I have on my NB is Intel(R) Virtual Buttons (2.2.1.31). message appers do you want to install an older version. 

See attached image for installation message. please suggest. 

Regards

Himanshu Mehta

[KrazyToad]

@himmehta

I suggest you try reinstalling the driver from the Website even though it might be an older version and check if that helps

[himmehta]

Hi,

As suggested I tried that, installing the older version driver from the website(See the snapshot for driver version). Update is nothing helped. Problem is still same as it was on day one. 

Is there anything you may suggest. 

Regards

Himanshu Mehta

[KrazyToad]

@himmehta

At this point I suggest you contact HP Support and our Support Engineers should be able to Remote into your Notebook and sort this out if it is a Software issue

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you