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‎12-28-2019 09:26 AM

HP Recommended
Product: Example: Pavilion dv6-3152sl
Operating System: Microsoft Windows 7 (64-bit)

I have a problem, my dv6-3152sl the screen went back.

 

Before this windows dont did not start giving an error 0xC0000135. Due to certain circunstances, after the discovery of that I did'nt touch the laptop for a couple of days. Today, having decided to deal withthe problem, I launced laptop. THE SCREEN WENT BACK, I tried every method from your official site exept for changing the RAM but it did not help me. I checked RAM on another laptop everything was fine. So RAM is fine.   Please help me. 

 

With best wishes and hope for a good ending TopotunBear.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2019 07:09 AM

HP Recommended

@TopotunBear Welcome to HP Community!

 

I understand that the screen went black.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

 

Also, please perform the below steps on the computer to run a System Test and check.

 

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-31-2019 07:09 AM

HP Recommended

@TopotunBear Welcome to HP Community!

 

I understand that the screen went black.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

 

Also, please perform the below steps on the computer to run a System Test and check.

 

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

Was this reply helpful? Yes No

‎01-03-2020 10:33 AM

HP Recommended

I poorly understood the last part about diagnostics. Is it have video instruction??

Was this reply helpful? Yes No
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