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10-25-2020 12:03 PM
I emailed HP about this a year ago and I just gave up trying to get my laptop checked. My laptop has always had these weird lines or mark whenever that area is touched. Wiping it off is also a pain as it doesn’t always come off. HP is a good brand but they have the WOST customer service!
10-25-2020 04:14 PM
@Carl311 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can simply click here.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.