Screen

[Olamide22]

My laptop screen gives this white light even after i shut down the laptop But if I remove my battery it normal 

what could be the problem?

[Raj_05]

Hi @Olamide22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The white light on your laptop screen after shutting down, which disappears when you remove the battery, suggests a possible issue with the battery or the power management system. Here are a few potential causes and solutions.

Battery Issue: The battery might be causing a power leak or short circuit. If removing the battery fixes the issue, the battery could be defective or failing.

• Solution: Try using the laptop with a different battery if possible. If the problem persists with a new battery, the issue may be elsewhere.

Power Management or Charging Circuit Problem: There could be an issue with the laptop’s power management system or charging circuitry.

• Solution: Update your BIOS and drivers to ensure that your laptop's power management software is up to date. Sometimes, a BIOS update can resolve hardware power issues.

Residual Power: Sometimes, residual power can cause unusual behavior.

• Solution: Perform a "hard reset" by shutting down the laptop, removing the battery, and disconnecting the power adapter. Press and hold the power button for about 15-30 seconds to drain any residual power. Then, reconnect the battery and power adapter and start the laptop.

Screen or Backlight Issue: If the screen itself is malfunctioning, it might display unusual light patterns even when the laptop is off.

• Solution: Test the laptop with an external monitor to see if the issue persists. If the external display works fine, the problem may be with the laptop’s screen or backlight.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support