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‎01-15-2025 09:18 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello

i am having issues with my 360 spectre  2 in 1 reading my other external screen all drivers are up to date one screen will read the other will not.  If I switch the hdmi cords then the other will read. I am finding this weird because it won’t even detect the other screen and it was running fine off my other dual monitor docking station but the cord was broken so I ran out to get this one and now I’m running into this issue.  Any help would be appreciated 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2025 09:45 PM

HP Recommended
@Brittney13 wrote:

... I am finding this weird because it won’t even detect the other screen and it was running fine off my other dual monitor docking station but the cord was broken so I ran out to get this one and now I’m running into this issue. 

@Brittney13 

 

That simply means the J5Create is NOT compatible with your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-15-2025 09:45 PM

HP Recommended
@Brittney13 wrote:

... I am finding this weird because it won’t even detect the other screen and it was running fine off my other dual monitor docking station but the cord was broken so I ran out to get this one and now I’m running into this issue. 

@Brittney13 

 

That simply means the J5Create is NOT compatible with your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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