Shipping Damage

[Ethan321]

I ordered my laptop directly from hp’s website. Once I received my laptop, there was a hole through the box, and through part of the laptop. I have called hp over a dozen times trying to get it replaced. I have been hung up on, and on hold for over 20 hours. I was able to get through to the correct department once. However, they asked for pictures to be emailed to hpresolutions@hp.com. To do this I had to hang up, then I called the number for that department back. I was on hold for two hours, then hung up on. I have called different numbers after this, which then transferred me to the same department. Once transferred, I am on hold for two hours and hung up on. I have bought this rather expensive computer, which was damaged,  and cannot get anyone to help resolve the issue.

[Echo_Lake]

@Ethan321
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[Ethan321]

I finally got through to a person in the call center. But after this mess, and not getting a sort of compensation for my time and issue, I will never buy an HP again. After buying thousands of dollars worth it HP products, I should not have had this many issues.