Sim4 won't play

[issues_18]

I have just downloaded the most recent Sims 4 - laundry day pack and now the game won't run as it keeps coming up with the error saying the graphics card/ driver isn't supported and the error: 0e6d1221:1df4e8dc:0000012d:912c9c10.
I also have an NVIDIA Geforce GPU in the laptop but when I try to use the Geforce experience to launch Sims 4 it still won't work.

I have tried to launch the NVIDIA control panel as well and this comes up saying that there isn't a display connected to an NVIDIA GPU. I need help to solve this.

I might also add that the solution needs to ideally be something that can be done at home with a minimum of technical skills as I don't live somewhere I can easily get technical help with this and won't be back in the UK for another 6 months.

[erico]

Use the following link on your notebook to see if it is capable of running the game.

Can You RUN It?

https://www.google.nl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjEnNyKpeTYA...

[issues_18]

Thank-you for offering this solution.
However, my Norton security won't allow the software to install on my computer - it keeps saying it is a threat and putting it into quarantine. Plus it doesn't check for the most recent SIMS 4 release - laundry day.

Amber

[issues_18 · Accepted solution]

Through a different post regarding my NVIDIA control panel not opening I was provided a solution which I have listed below. The help for this came from @Barachiel and @KrazyToad.

I want to say thank-you to KrazyToad and Barachiel for their help. I have managed to fix the problem through the link Barachiel provided: https://support.hp.com/in-en/product/hp-envy-15-ae100-notebook-pc/8499282/model/9044472/document/c01...

and using step 2 and clicking on Update the driver for the original graphics card where I selected "Click here  to view all available drivers for this product" and then "driver-graphics" before downloading and installing both the "Intel High-Definition (HD) Graphics Driver" and the "NVIDIA High-Definition (HD) Graphics Driver". Now both my NVIDIA control panel and SIMS4 game seem to be running fine.