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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-19-2018 06:01 AM

HP Recommended
Product: HP ENVY 15-ae152na
Operating System: Microsoft Windows 10 (64-bit)

I have just downloaded the most recent Sims 4 - laundry day pack and now the game won't run as it keeps coming up with the error saying the graphics card/ driver isn't supported and the error: 0e6d1221:1df4e8dc:0000012d:912c9c10.
I also have an NVIDIA Geforce GPU in the laptop but when I try to use the Geforce experience to launch Sims 4 it still won't work.

 

I have tried to launch the NVIDIA control panel as well and this comes up saying that there isn't a display connected to an NVIDIA GPU. I need help to solve this.

I might also add that the solution needs to ideally be something that can be done at home with a minimum of technical skills as I don't live somewhere I can easily get technical help with this and won't be back in the UK for another 6 months.

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