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HP Recommended
hp 17-ca1285ng
Microsoft Windows 10 (64-bit)

I bought the notebook about 5 weeks ago. After about 2 weeks, some black squares appeared on the screen. Sometimes there are more, sometimes less.
Even a complete new installation did not work. It started showing these black squares again after a few weeks. They bounce across the screen.
When I record the screen with software, the squares are not visible on the video.
That's why I filmed the screen for you with my cell phone. [edit 
I hope someone can help me.  Michael

1 REPLY 1
HP Recommended

@ Wolfi_J Welcome to HP Community!

 

I understand that you are getting black squares on your screen.

 

As you state that this just started recently I would like you to review the HP Support document: Using Microsoft System Restore (Windows ), and follow the instructions within to restore your computer back to a point in time prior to the issue. I believe this is an update that was not successfully installed and the steps within this document will help you fix it.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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