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- Small black squares "jumping" over my Screen

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05-10-2020
02:27 PM
- last edited on
05-11-2020
08:22 AM
by
Cheron-Z
I bought the notebook about 5 weeks ago. After about 2 weeks, some black squares appeared on the screen. Sometimes there are more, sometimes less.
Even a complete new installation did not work. It started showing these black squares again after a few weeks. They bounce across the screen.
When I record the screen with software, the squares are not visible on the video.
That's why I filmed the screen for you with my cell phone. [edit
I hope someone can help me. Michael
05-19-2020 04:49 PM
@ Wolfi_J Welcome to HP Community!
I understand that you are getting black squares on your screen.
As you state that this just started recently I would like you to review the HP Support document: Using Microsoft System Restore (Windows ), and follow the instructions within to restore your computer back to a point in time prior to the issue. I believe this is an update that was not successfully installed and the steps within this document will help you fix it.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!