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04-04-2021
12:24 PM
- last edited on
04-04-2021
02:27 PM
by
RodrigoB
Both Let HP detect your product or enter your serial number submit did not detect the product even though the note book serial number [personal info removed] type correctly. Repeated tries were performed but in vein. As a consequence not able to download drivers. Whether HP did not allow to download drivers for their laptops after warranty expired.
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04-04-2021 12:27 PM
Hi:
There seems to be a problem with the HP support pages for several model notebooks.
You should be able to use the drivers from the 14-cd1000 x360 Convertible PC model series, but don't use the BIOS files because the ones for your notebook's model series could be different.
HP Pavilion 14-cd1000 x360 Convertible PC Software and Driver Downloads | HP® Customer Support
04-04-2021 12:27 PM
Hi:
There seems to be a problem with the HP support pages for several model notebooks.
You should be able to use the drivers from the 14-cd1000 x360 Convertible PC model series, but don't use the BIOS files because the ones for your notebook's model series could be different.
HP Pavilion 14-cd1000 x360 Convertible PC Software and Driver Downloads | HP® Customer Support