Software troubles AMD Radeon 530 or 535DX or R7 M340 in HP 15-bw018ur

[danil663]

В декабре 2018 года был куплен HP 15-bw018ur. На первый взгяд неплохой ноутбук. Первое время нужен был исключительно для работы, поэтому не тестировал на играх, но ближе к лету решил проверить его на играх вроде call of duty black ops 1-2,battlefield3 и Path of Exile. И какого было моё удивление, когда оказалось что даже в call of duty black ops 1 ноутбук очень сильно тормозит(5-20 фпс на средних настройках). Устанавливал огромное количество версий драйверов(удалял предыдущие и перезагружаясь), не помогло, обновил биос, ставил драйвера как с сайта амд, так и сайта hp.Каждый раз меняя название видеокарты с AMD Radeon 530 на 535DX на R7 M340. Результат один и тот же - одни игры идут более менее, другие в 5-20 фпс. В настройках Amd Radeon Setting применял профиль высокой производительности для всех игр. Единственно что хоть как-то помогало(в Path of Exile с 15 до 30 фпс) это снижение частоты ядра и мапяти видеокарты(Mhz) в MSI Afterburner(в которой видеокарта определяется 1 раз из 10). Кто-нибудь может объяснить как с этим можно бороться? Как играть в игры которые должны корректно работать на данном ноутбуке? Теперь я установил версию драйвера для Вин 10 1709. Устанавливал последние драйвера от декабря 2018, проблема та же.

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In December 2017, the HP 15-bw018ur was purchased. At first, a good laptop. The first time was needed exclusively for work, so I did not test it at games, but closer to the summer I decided to test it at games like call of duty black ops 1-2,battlefield3 and Path of Exile. And what was my surprise when it turned out that even in call of duty black ops 1 laptop is very slow (5-20 fps at medium settings). I installed a huge number of driver versions (deleted the previous ones and rebooted), did not help, updated the BIOS, installed drivers from both the amd site and the hp site. Each time I changed the name of the video card from AMD Radeon 530 to 535DX to R7 M340. The result is the same - some games are more or less, others are 5-20 fps. In the settings, Amd Radeon Setting applied a high performance profile to all games. The only thing that somehow helped (in Path of Exile from 15 to 30 fps) is the reduction in the core and memory frequency of the video card (Mhz) in MSI Afterburner (in which the video card is determined 1 time out of 10). Can anyone explain how to deal with this? How to play games that should work correctly on this laptop? Sorry for my english, google help me in that)

Now i installed driver AMD High-Definition R5/R7 - Bristol Ridge (Windows 10 v1709). Because i have Windows 10 v1709. I tried install last version driver, but it the same. And in all game i have 512 mb memory not 2gb. Can someone get alive with videocard?

[Echo_Lake]

@danil663

Thank you for posting on the HP Support Community.

I see that your experiencing difficulties playing games, I appreciate your efforts to try and resolve the issue.

You may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 10  OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 

  

Here's how you do it: 

• Go to Start Menu > click on Settings. 

• Type performance > choose to Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick. 

If the issue persists, The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 
(by the end of this document, all the issues should be resolved) 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[danil663]

So it doesnt help me. Games like Resident Evil 2 Remake Demo, Path of Exile, Grand Theth Auto 5, Resident Evil HD Remake dont see 2 GB Vram and its a very bad, because its very important for game and for me.

[Echo_Lake]

 @danil663

Thank you for posting back. 

Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running. Press the Windows key and G to open the Game bar. Click the check box next to the game title to enable Game Mode for that game. 

Hope this helps! Keep me posted for further assistance.

[danil663]

It doesnt help. 

[Echo_Lake]

@danil663

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out
HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.