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Message 1 of 2
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Flag Post

Some Keyboard's keys don't work

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Hello everybody!

I got  problems with some keyboard's keys of my pavilion x360. Keys like "n, y, 6, m, h" don't work properly. I have to press them 4/5 times at least and I don't know why. 

Sometimes, when i turn off the notebook and then turn on again, it seems like they're working, but within few minutes they don't. 

Could some of you help me with this? 

 

Thank you

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rob931

 

Welcome to the HP support community.

 

Try these steps to fix the issue:

  1. Shut down the computer.

  2. Press the Power button, and then immediately press the Esc key repeatedly to open the Startup Menu.

    NOTE: 

    If the Startup Menu screen does not open, the integrated keyboard hardware is not working. Service or replace the integrated keyboard in the notebook. To continue using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer.

  3. Press F10 to open the BIOS settings.

  4. Press F5 to load the default settings, and then press F10 to accept the changes.

  5. Restart the computer.

  6. In Windows, search for and open Device Manager.

  7. Click View, and then select Show hidden devices.

    Show hidden devices in Device Manager

  8. Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.

  9. Remove all devices in the Keyboards category, and then restart the computer.

You can refer to this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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