Some keypad buttons are not working after cleaning with wipes

[AnwarUK]

I cleaned laptop with wet wipes and the some letter and functions on the keyboard are not working. Even I checked it after 5 days after the incident but still the same buttons are not working

Please urgent help 

Kind regards 

[A_Gayathri]

Hi @AnwarUK,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[AnwarUK]

Hi Gaya, 

Thank you for very much for the email. 

The model is Hp Elitebook 840 g5

While the pressed the start putton, I started to clean the screen and keyboard with wet wipes. 

Initially when I started to the button two letters showed on the screen. Then I tried to dry the keyboard with dryer. Then I left one day off. When I test the buttons some of them didn't work and they are still not working. 

Thank you in advance