Some times my right side portion of display get black.

[Ayush038]

I purchased my new HP Victus laptop. In that some times right side portion of display get black as shown in attached image .

[Alden4]

Hi @Ayush038,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your new HP Victus laptop's display. There could be several reasons for the black portion on the right side of the display. Here are a few troubleshooting steps you can try.

• Update Graphics Drivers: Make sure your graphics drivers are up-to-date. Outdated or incompatible drivers can cause display issues. Visit the official HP website or use the device manager to check for updates.
• Check Display Settings: Verify that your display settings are configured correctly. Right-click on the desktop, select "Display settings," and ensure that the resolution and orientation are set appropriately.
• Restart Your Laptop: Sometimes, a simple restart can resolve temporary glitches. Restart your laptop and see if the issue persists.
• Check for Loose Cables: Ensure that the cable connecting your laptop to an external monitor (if applicable) or any other external devices is securely plugged in. If you're using an external monitor, try disconnecting it to see if the issue persists on the laptop's display alone.
• Run Display Troubleshooter: Windows has a built-in troubleshooter that can automatically detect and fix display issues. Right-click on the Start button, select "Settings," go to "Update & Security," and then click on "Troubleshoot." Run the "Hardware and Devices" troubleshooter.
• Test in Safe Mode: Boot your laptop into Safe Mode to check if the issue persists. If the problem is not present in Safe Mode, it may be related to third-party applications or drivers.
• Update BIOS/UEFI: Ensure that your laptop's BIOS/UEFI firmware is up-to-date. Visit the HP support website for your laptop model to find and install any available updates.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support