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HP Recommended
HP Spectre x360 - 15-ch012nr
Microsoft Windows 11

My internal display keeps flickering, not the external one, and everything works fine. I believe it is a hardware issue. Does anyone know where I can get it fixed and how much it will cost? The machine is more than five years old. Do you think it is better to get a new pc?

3 REPLIES 3
HP Recommended

Hello @TSW_MM 

Sorry to hear that you are having problems ... I would like to help you.

 

In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
[Always recommended] Thermal paste for CPU GPU and bridges should be renewed
[Always recommended] The function of the fan(s) must be checked

The internal display cable that goes from motherboard to screen has to be checked or replaced

The screen has to checked or replaced

- Short circuit test

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

HP Recommended

Hi, Ub6424,

 

Thanks for your prompt and detailed reply. The machine went through a swollen battery repair a few months ago. Do you think the flickering screen issue is due to the battery repair not seating the display correctly? Please let me know your thoughts. Thanks again.

HP Recommended

Hello @TSW_MM 

 

<Battery replacement procedure> and <display flickering> are independent.

 

Flickering is a known problem of the display connector behind the screen loosening due to the up and down movement of the screen as there is a display cable inside that moves along.

 

Good luck

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