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Spectre 15T: Hey HP, why are you trying to burn in my new OLED screen?

HP Recommended
Spectre x360 15T
Microsoft Windows 10 (64-bit)

It is a well known issue that if you have the same pattern on screen at high brightness with colors containing blue (such as white) for prolonged periods you eventually will get that image burned permanently into the screen.

 

So now I noticed that every time I turn on the notebook there is a FULL brightness white "HP" logo in the screen in the same spot until windows boots.  It is full brightness meaning they for some reason decided to pin it at the full brightness the screen will go.   This is a big no-no.  Eventually that WILL burn into the screen.  The option to sleep or hibernate is not a good one because it will drain the battery while "off".

 

Is there a way I can disable that logo from displaying every time or at least make it dim?

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

@DaveC1964,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the display on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that the screen burn issues usually happen in the OLED TVs when you watch a particular channel a lot or when you view the same content on the TV. However, this has not been noticed on the laptops.

 

In case if you are facing any such issue with the display, I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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