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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Spectre 360
Microsoft Windows 10 (64-bit)

I'm experiencing the same problems that a number of irritated Spectre 360 users are experiencing: screen burn in / vertical bars / ghosting. It looks a lot like this: https://www.avforums.com/attachments/20191108_115627-jpg.1217020/.

 

And this: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Screen-burn-in-like-issue/td-p/750437...

 

My Spectre is only 15 months old. This is very disappointing when you consider that this is supposed to be HP's top-of-the-line laptop that cost me a lot of money. The high-end display was the reason that I purchased this laptop as I do a lot of mapping / cartography and graphic design projects. I'm pretty dang certain that this is a hardware issue with the screen since I booted Ubuntu from a USB stick and the same exact problems were happening. It doesn't happen with external displays when I connect them via HDMI cables. So please don't start telling me that I need to update drivers, etc. (I have in fact installed all updates from the HP Support Assistant)

 

It looks like I can buy an extended warranty for $159. I don't think I should have to pay anything to fix a major problem with a 15 month old laptop, but I'm considering it. But will they deny a hardware replacement? Has anybody tried this? The details of the contract say:

Unless otherwise specified, this Agreement does not cover any damage or failure caused by:

o. Computer monitor screen imperfections, including but not limited to 'burn-in' and missing pixels
caused by normal use and operation of the product.

 

So that makes me VERY hesitant to waste any more money.

 

Thanks for reading.

1 REPLY 1
HP Recommended

@debaser
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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