Spectre Laptop has Black Screen

[DeeCT]

I have a Spectre Laptop (don't know if it's a x360).  The Screen went black.  I seen in a message here that I can try to reboot system using  the Laptiop start button and F-10.   My laptop does not have Figure keys.  Can you help me on using the correct key sequence to try this reboot or suggest another way which I can restart the screen?

This is a major problem for me.

Thank you,

Dee

[Jerry_57 · Accepted solution]

Hi @DeeCT,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Spectre laptop screen has gone black. There are a few steps you can try to troubleshoot and resolve the issue:
 

Hard Reset:
 

• Turn off the laptop completely by pressing and holding the power button for about 10-15 seconds until it shuts down.
   
• Disconnect any external devices, peripherals, and the power adapter.
   
• Press and hold the power button for 15 seconds to drain any residual power.
   
• Reconnect the power adapter and try turning the laptop back on.

Toggle Screen:
 

• Try toggling the screen output using the keyboard shortcut. For many HP laptops, pressing F4 or Fn + F4 switches between screen modes (Laptop only, Duplicate, Extend, Second screen only).

Boot into BIOS:
 

• To check if the display works, try accessing the BIOS:
  
  
  • Press the power button to start the laptop.
     
  • Immediately press Esc (or F10) repeatedly until the BIOS menu opens.
     
  • If the BIOS menu displays, the issue may be with the operating system or driver. You can exit BIOS using Esc and then attempt to boot normally.

External Monitor:
 

• Connect your laptop to an external monitor using HDMI or another compatible port to see if the display is mirrored on the external screen. This can help determine if the issue is with the laptop’s screen or the video card.

Software Update:
 

• If you manage to get the screen working temporarily, check for updates to the operating system and graphics drivers, as these could help resolve display issues. Official HP® Support.

Safe Mode:
 

• If you can boot the laptop, try entering Safe Mode to troubleshoot any software-related issues. In Safe Mode, you can uninstall any recently installed drivers or updates that might have caused the issue.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support

[DeeCT]

Sorry it took me so long to get back to you.   This worked very well.  

Thank you so much 

Dee

[Jerry_57]

Hi @DeeCT,

I’m glad it worked smoothly—your note brings a refreshing clarity. Thank you for sharing back.

Regards
Jerry_57
HP Support