Spectre Screen Burn In Again

[phoebus8]

As I've seen a few other posts on this topic, I just noticed that after unpinning some apps from my windows task bar, the screen burn in has become apparent.  This is just an unacceptable issue to have in a modern day LCD laptop screen.

[Irfan_06]

Hi @phoebus8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop screen malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[phoebus8]

No this did not help, I appreciate the response, but this seems to be a hardware quality issue, based on the several other posts I saw related to this topic.

[Irfan_06]

Hi @phoebus8,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support