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Krakatoa5
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Message 1 of 2
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Spectre Screen Burn-in

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I have an HP Spectre model 13-ae014dx hat I purchased in late 2018.  In the last week or so, I have noticed that the screen in the laptop appears to have ghost images, looking like the top bars of a browser.  I assume that this is what screen burn in looks like.  i had no idea that modern laptops could have screen burn-in issues.  Is there any way to address this short of a screen replacement, which likely is as much as a full replacement?  I cannot say how disappointed I am with to need to deal with this issues after spending $1500 on the laptop only a few years ago, and this is a home laptop.  It is not as though it is sitting on all day.

 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Krakatoa5, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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