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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Spectre X360 4k External monitor

Create an account on the HP Community to personalize your profile and ask a question
03-28-2018 05:14 AM
my laptop is HP spectre x360 w000tu. yes it has thunderbolt3 port.
I at first tried usb c to HDMI(definietly ver.2.0, both gender and calbe are 4k 60Hz compatible) gender to display 4K on my 4K MONITOR which only has HDMI port and is actually TV
BUT IT ONLY DISPLAYED 1920x1080 60Hz....
Then I found this on the w000tu Maintenance Manual
USB Type-C port — (2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and HDMI 2.0 out up to 1920×1200 at 60 Hz
And This
USB Type-C ports — (2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz
So I tried
USB C TO DP gender + DP TO HDMI conversion cable connection to my 4K monitor (All are 4k-compatible components and each are vaild according to reviews)
Eventually THE MONITOR SAYS 'NO SIGNAL',
So my question is
--------------------------------------
1. How can I connect my Spectre X360 w028tu to 4K monitor in 4K resolution.
1.1 Did anyone succeed to connect 4K monitor to Spectre X360
2. Please Help me...
Thank you.
03-28-2018 05:28 AM
Hi,
Try this link https://gtrusted.com/unable-to-get-dual-4k-displayport-displays-from-both-hp-spectre-x360-2017-and-h... . it might help you
Thanks & Regards
Note: Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Smiley Happy
03-28-2018 07:26 AM