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Locked

‎09-12-2024 01:59 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771W9AV)
Operating System: Microsoft Windows 11

7-month-old Spectre x360 2-in-1 Laptop.

Last couple of months intermittently when I turn on my laptop the mouse pointer appears on the screen but is frozen, then disappears.

I've checked Windows update and HP for updates

I've uninstalled it via device manager including uninstalling the driver and then reinstalling following a restart.

When it happens, the only way to get it back is a full Windows reset which I've now had to do twice this week.

Nothing has really changed software-related that I can think of.

Please help, i'm pulling my hair out here.

 

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