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jelliebeans1
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Message 1 of 2
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Spectre x360 checking/reconnecting CAMERA HARDWARE connection? ERROR CODE 45

HP Recommended
Spectre x360
Microsoft Windows 10 (32-bit)

Can anyone provide instructions for checking, reconnecting, and/or replacing the CONNECTION HARDWARE FOR THE CAMERA for HP Spectre x360?  Device Manager says all my drivers up to date but that my camera is NOT CONNECTED (Error Code 45). 

I already followed the steps suggested by an HP support agent on someone else's similar inquiry, but that basically just says that if the hardware connection is disconnected, my computer needs service.  This is NOT AT ALL helpful, since HP already previously told me they no longer provide hardware support for the Spectre.

I also already tried the HP Diagnostics software; despite the instructions saying to select webcam from the Component check section, the webcam check option isn't even on the list for me to select it.

 

I don't come anywhere near affording another computer at the moment, so I'm looking to repair it myself.  Thanks in advance.

1 REPLY 1
KrazyToad
Retired
Retired
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Message 2 of 2
Flag Post
HP Recommended

@jelliebeans1

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The webcam is not a customer replaceable parts so you will not find detailed instructions on how to replace it

 

HP still services the Spectre Models and there must be a confusion. Please try contacting HP Support in your Region once again and check on the Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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