04-12-2016 04:28 PM - edited 04-12-2016 04:30 PM
Hi fellow HP users and forum moderators,
I am using a Spectre X360 purchased in Australia and currently using it in Australia.
My problem is that the laptop sometimes does not wake up from sleep/hibernate. The screen is pitch black and keyboard lighting button is functional but I tried every single button on the keybpard and pressed the trackpad. Nothing happens or responds to this.
Is this a software issue? HP software or Windows 10 64bit issue?
Maybe a hardware like SSD playing up? My SSD is a Samsung 256GB one.
The only way to make my laptop work again is to press the on/off/sleep button for 5 seconds then it would force to shutdown then I press again to boot it up.
This is getting annoying. I am writing a report for university and suddenly after having a short break or so and opening my laptop the screen is black does not want to wake up.
Any solution(s) to this?
Thanks in advance!
04-13-2016 04:53 PM
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with black screen after sleep mode. I will be glad to help you.
Please follow the step from Sleep and Hibernate Issues (Windows 10, 😎.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
04-16-2016 08:29 AM
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
04-19-2016 05:33 PM
I hope now you have got it fixed
I'm having the same issue with my new laptop Spectre 15 which i got from HP.com USA.
If there is a name for this problem so i can do more search to fix this annoying thing, other than that, I loved HP after this new laptop.
08-18-2016 02:54 PM
I have the same problem. When the screen turns off, no key will turn it on (except for the power button on the side.) The computer is running and the led under the F5 key is lit, but a black screen. I updated the BIOS and every driver (SSD, video, audio, wifi, etc.) No luck. FYI.... Spectre x360, 8GB, 500GB SSD, i7 processor.