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gahfe Tutor
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Spectre x360 remove palm rejection 1.5sec touch delay please

HP Spectre x360 Convertible 15-bl1XX
Microsoft Windows 10 (64-bit)

Hi I bought a HP Spectre x360 Convertible 15-bl1XX (8gen MX150) and noticed a delay in the touch after using the stylus. I checked in your website and this is a specific feature but is very anoying thing and innecesary when windows 10 fall creator update supports system palm rejection.

A lot of people reports this like an error becase is inusable for touch/pen programs like onenote

 

https://www.google.com.ar/search?q=spectre+touch+delay+site:h30434.www3.hp.com&client=firefox-b-ab&d...

 

lot of people returned this machine for this feature

http://forum.tabletpcreview.com/threads/tablet-research-trial-error-and-lessons-learned.73091/

 

In your Suport page https://support.hp.com/in-en/document/c04706945 you talk about
"If your system supports palm rejection technology, when the active stylus is in use, the touch screen does not respond to input from your hand. Wait approximately 1.5 seconds between using the stylus and using your finger."

So the behavior is intentional.

 

but In the HP Spectre x360 Convertible 15-bl0XX , apparently, you fix it via firmware.
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-2017-Touch-Input-...

 

this is an example of the behavior https://www.youtube.com/watch?v=laLYqBeHqDs&t=10s I have the same issue.

 

The main thing about this message is:

 

you can remove the palm rejection from the firmware in the bl1XX too? or at least remove the 1.5 delay pleaseeee!!!!!!!

thanks

Gabriel

 

Well, please excuse my English, not native speaker here, also this is the first time I upload video to YouTube... Just want to show you guys the "touch delay problem" on my 2017 Spectre X360 15inch with Ntrig digitizer. Basically, the touch screen is unresponsive for about 2 seconds after using ...
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schishti Honor Student
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Spectre x360 remove palm rejection 1.5sec touch delay please

Okay I'm using the 13 inch version. I'm actually going to return it if this does not get solved very soon. I have my exams coming up and have a surface pro and a thinkpad, none of them have this issue. I have the 13-ac0xx. I've tried reg edit and everything. It sucks that you guys update the 15 inch model and not this. Probably never gonan get a HP laptop again if this issue is not solved, and I will return this.

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Intern
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HP Recommended

Spectre x360 remove palm rejection 1.5sec touch delay please

Hi all, as explained by AusKW here

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-inch-touch-delay-afte...

 

HP did fix the issue for the 15 inch but not the 13 inch, after validating that, they decided to refund; good move HP!
We should do the same.

My best,

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