Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

[Chimney_83]

Thanks for the reply, recommend you try a BIOS recovery and check if it resolves the issue with the touchscreen not working after an incorrect firmware update. Click here for assistance in recovering the BIOS. 

Let me know if the touchscreen starts working for BIOS recovery. 

[Anderson-T]

I've already tried the BIOS update and it didn't help... unfortunately, the only thing that can fix our problem is a firmware update or the original one.

[Chimney_83]

Thanks for the reply, BIOS recovery is different from BIOS update. Please try a BIOS recovery and let me know how it goes. 

[simpleatsh]

Chimney, I am afraid the BIOS update won't help at all. this issue is the result of the digitizer firmware programming, the system BIOS or UEFI has nothing to do with it.

Somebody at HP / Elon / NTrig thinks it's good idea to have 1.5secs delay and deliberately incorporated the behavior into the firmware, he/she thought it would help the palm rejection which it doesn't , this person would know this if he/she actually knows how active pen digitizer works or at least used NTrig / Elon digitizer before. I am not pointing finger at any engineer or product manager, but this issue has caused a lot people quite some trouble. I had to return whole batch of Spectre X2 and ENVY X360 due to this issue, our sales team and client were seriously annoyed by the delay.

[Chimney_83]

Greetings @simpleatsh, 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Anderson-T]

---

@Chimney_83 wrote:

Greetings @Anderson-T, 

Thanks for the post. 

I understand that you are looking for a firmware update for the touchscreen of your computer, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Your concern has been escalated to the concerned team within HP.
I'm awaiting their reply as the solution needs to be validated by them before I could have it sent out,
To ensure I'm providing a total fix, I would request you to wait for 72hrs while I reach out to them.
And Keep you updated about the same.
In the meantime, please be patient.
I appreciate your time.

Regards, 

---

Hi Chimney_83,

I'm wondering if you heard back from the HP team or if you have any news for me

[Anderson-T]

Chimney_83, hello....?

[Chimney_83]

Greetings @Anderson-T,

Thanks for contacting me, I do see that the concerned team has sent you a private message on HP Forums requesting information. 

Request you login on HP Forums page, check for the private message (inbox on the top right-corner) and reply that private message with the requested information. 

Hope this helped. 

[Anderson-T]

Chimney_83, thank you for your reply.

As you can see in the attached picture, I haven't received any messages

[Chimney_83]

Thanks for the reply, 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.