Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

[DavidSMP]

Hi @mikeizzy,

Good Day. Thanks for posting your query in the HP community. I read the post regarding stylus issues. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

• Is it an active or passive stylus?
• Have you replaced batteries and checked if the stylus works?
• Did this happen after a recent software or windows update?

• For a start please replace the batteries and check again.
•  
• If it does not work correctly, then please download this softpaq and install it from this link: https://support.hp.com/gb-en/document/c05514854 and it should correct the issue. Please ensure that your notebook falls in the category of computers listed before downloading it.
• If it does, this should do the trick for you.
•  
• Otherwise, please follow all the relevant steps from this link: https://support.hp.com/us-en/product/hp-spectre-13-4000-x360-convertible-pc/7527520/model/7791778/do... depending on the type of stylus that you have.

If it still does not fix the issue, then please contact HP phone support to get the stylus replaced as it could be faulty.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty replacements should be taken care of by the manufacturer’s warranty

.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[mlli1111]

"

• If it does not work correctly, then please download this softpaq and install it from this link: https://support.hp.com/gb-en/document/c05514854 and it should correct the issue. Please ensure that your notebook falls in the category of computers listed before downloading it."

The link shows the touchscreen firmware update for 15" convertable spectre x360 with UHD screen.

How about the firware update for  13" convertable spectre x360 (acxxx) with FHD screen?

Can we share the same firmware update?

Thanks.

[KingGeorge17]

This completely fixed the issue for me. OneNote works so well now for taking notes. This turned out to be a better purchase than the note the Microsoft Surface so far. 

[DavidSMP]

Hi @mlli1111,

I read the post. Thanks for reaching out. No, the softpaq will not work for 13" convertible spectre x360.

Please perform all the steps for stylus related issues from the previous post and check if that fixes the issue. 

Please replace the stylus batteries also.

If it continues, please contact HP phone support for further assistance or to get the stylus replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Toastedbread]

Hello, did you end up finding a solution for the annoying touch delay after using the pen? Was there a firmware update for the 13'' model? Cheers!

[DavidSMP]

Hi @Toastedbread,

I reviewed the post comprehensively.  Thanks for the quick response. Did you perform all the steps from my previous post to try and resolve the issue? There is no firmware or Softpaq available for this.

If you have, then please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers Please select the country and type the product number of the computer. Then select the correct operating system and follow the on-screen instructions.  Please change the batteries on this stylus and check again. This might do the trick for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[mlli1111]

No. none of them you provided work. 

I am expecting a touchscreen firmware update for the 13" FHD convertible spectre x360 (acxxxx) as you provided for the 15" QHD one.

[Toastedbread]

Mllie111 may I suggest you bother hp phone support with this issue? They don't seem to care enough to want to resolve this issue. It seemed to work for the 15''ers. I already did so and ended up returning the computer due to this.
@DavidSMP Thank you for your reply, but we need the same firmware solution provided to the 15'' users. You should be aware that it is currently functioning as intended as described in the HP touchscreen FAQ, and that clearly this is not ideal for your consumers.

[simpleatsh · Accepted solution]

UPDATE 20170520

Good news, HP released a new firmware which basically fixed the touch delay issue, there's still a bit of delay compared to Microsoft Surfaces or even VAIO Flip 15. You can download the firmware at the link below (Under "Firmware" sub-category). However the firmware update does NOT solve the compatiblity issue with older NTrig pens (from Sony VAIO era), and the Spectre digitizer still does NOT respect the Windows "ignore touch input whem I'm using my pen" settings.

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372/mo...

[Toastedbread]

As HP has chosen to solve this problem for the 15'' version but not for the 13'', we are forced to re-open a ticket for the same issue on the smaller variant. Please post here to encourage HP to respond and solve this.