Spectre x360 screen scratched due to what I believe is a design error.

[OzgunDogan]

I have been using the HP Spectre x360 for a few months now, and I totally love it. I had a problem with the pen before, but the support team was super helpful. My one issue is that even though I always used a piece of protective cloth between the screen and the keyboard when I closed my laptop (in order to prevent it from scratching which I read online that it can happen due to a design flaw) I got two scratches on the two sides of my screen. I use my laptop really carefully and want to use it for a long time. Can you please help me?

[Nal_NR]

Hi @OzgunDogan,

Welcome to the HP Support Community. 

I'd like to help!

The support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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