11-15-2019 05:00 AM
I own an HP Spectre x360 Convertible 13-ap0xxx and have been normally connecting (and charging) my laptop through USB-C with a Lenovo ThinkVision T24i-10 monitor for the past month. A few days ago I disconnected the laptop from the display for a couple of hours and when I tried connecting again I got a "Display connection might be limited" message and the screen has stopped connecting.
I tried both USB-C ports of the laptop, as well as another USB-C cable and a different monitor, so it seems to be something wrong with the laptop.
When I connect the monitor now it shows up on Device Manager as a "Billboard Device" with the following details:
- Device type: Universal Serial Bus devices
- Manufacturer: WinUsb Device
- Location: Port_#0003.Hub_#0004
- Driver Provider: Microsoft
- Driver Date: 6/21/2006
- Driver Version: 10.0.18362.1
- Digital Signer: Microsoft Windows
I believe that something is wrong with the USB-C drivers, but I have made all available Windows Updates, HP Assistant updates and have tried updating the device's driver through Device Manager with no luck.
Any help would be more than valuable!
Solved! Go to Solution.
11-18-2019 03:29 AM
Welcome to the HP Support Community!
I reviewed your post and I understand you are getting any display on the external monitor connected to the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Are you using any converter or adapter to connect the monitor?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
11-18-2019 04:45 AM
Thanks for the reply!
I am not using any converter or adaptor, just a USB-C to USB-C cable.
I've been trying to update the drivers through the link you indicated, but after the website detects my device and moves on to the Download step it gets stuck. It has been trying to load the drivers for more than an hour. I have tried this on Microsoft Edge, Google Chrome, and Opera, allowing all content.
11-18-2019 10:40 AM
Surprisingly, after exactly a week of not working the monitor just started connecting again!
Only thing I updated was some Intel drivers for Wifi and Bluetooth, not sure if that was the problem.
Having the drivers update link would be valuable however just in case something else arises. My product number is: 4XJ22EA#ABU
11-19-2019 08:06 AM
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
I am an HP Employee