• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

The screen on my Spectre 360 has started ghosting.  Images will slowly disappear after 5 -10 minutes. There is also a permanent light red/orange band the runs from the top to the bottom fo the screen. When I connect the laptop to a my TV via HDMI, there is no ghosting on the TV screen.  My laptop is just over a year old and the warranty has expired. 

 

I am running 64 bit Windows 10 Home Edition.

 

Any help is appreciated. 

 

 

3 REPLIES 3
HP Recommended

I have the exact same problem. It's most notable on medium darkness gray backgrounds. The chrome taskbar will always be visible, even after rebooting the computer. It doesn't look like a traditional burn in, as the ghost image will change over time to reflect for example the latest webpages I was looking at. I first noticed the problem a few weeks ago, but it seems to get worse now.

 

There is also some vertical bleeding of light and dark areas, for example, while dragging a white window on top of a dark background, you can see a faint (but still very noticeable) lighter area above the white screen going all the way to the top.

HP Recommended

Ok, browsing the forum here a bit more I found out it's a common problem with the HP spectre x360 and will require a replacement. 

 

for example : https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Strange-quot-Ghosting-q...

 

Can someone from HP confirm this please? I use this machine as my daily workmachine and would hate to send it back for nothing

HP Recommended

I have the same issue on my 13 but it’s not everyday I use it,   Right side flickers and ghosts colour goes light and changes 

if it needs a replacement why does the problem come and go.. my laptop is 1 year old

ine things for sure I’m never buying HP again

shocking amount of problems.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.