Sticking Touchpad

[Scumfrog]

i Have a HP Envy x360 bought in September 23, the left and right touch pad sticks so am unable to left or right click until it releases itself, it will work for a while and then sticks again making it unusable without and external mouse, not what i expect from a 3 month old £700 laptop, its a physical HW issue nothing to do with Drivers or SW

[Raj_05]

Hi @Scumfrog,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing physical issues with your laptop's touchpad, it's important to address the problem promptly. Here are some steps you can take.

Check for Physical Debris:

• Turn off your laptop.
• Use a can of compressed air to blow out any dust or debris around the touchpad.

Clean the Touchpad:

• Dampen a soft cloth with a small amount of isopropyl alcohol.
• Gently wipe the touchpad to remove any dirt or oil that might be causing it to stick.

Update Drivers:

• Even though you mentioned it's a hardware issue, it's still a good idea to make sure your touchpad drivers are up to date. Sometimes, driver issues can cause problems that mimic hardware issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Scumfrog]

done all of those things and still happening so can only conclude there to be an issue i cant resolve on my own, im not letting curry's repair team get their hands on it, how can i establish the closest HP authorised repair centre?

[Raj_05]

Hi @Scumfrog,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support