Stop Code: DCP WATCHDOG-VIOLATION

[najib2]

Hello,

I have had this problems over the last two weeks and tried almost every kind of solution available online. I also have uninstalled and reinstalled some software but that hasn't helped. I have installed fresh copy of windows four times with no change whatsoever. Device Manager: please see below: All drivers were updated. One thing I can't find in DM is Firmware. I tried to updated BIOS but couldn't do that.

Please advise me what to do to solve this problem.

[Echo_Lake]

@najib2

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[najib2]

Hello Echo_Lake,

Thank you so much for taking the time to respond to my request. 

Unfortunately, nothing worked for my laptop. HP Recovery Manager is not there anymore, and I couldn't find it online to download. HP Cloud Recovery Tool doesn't support laptops bought before 2016. I bought mine back in 2013. And I couldn't find an HP support agent to remotely access my laptop. I tried the virtual agent but couldn't resolve the problem.

Any suggestions, please!

Thank you.

[Echo_Lake]

@najib2

Thank you for posting back.

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.