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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Strange "Ghosting" / Image Retention on Display

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05-27-2020 03:29 AM
For me I find the brightness affects how bad the ghosting is. On max with an application with a white background it's very bad. If I open an application with a dark background it's nowhere near as visible.
My screen went completely wrong last week. It went grey and I could just about see the desktop. Turning it off an on resolved it but I think it's only a matter of time before it's permanently broken.
06-02-2020 04:14 PM
@zeeep Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I suggest you check if the ghosting image retention occurs when you connect the device to an external/alternate monitor, that way we'll be able to identify if this is either an issue with the LCD or the graphics card.
Also, please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
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Riddle_Decipher
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