• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎02-17-2019 10:37 PM - edited ‎02-17-2019 10:41 PM

HP Recommended
Product: Stream 11 Pro (TPN-Q154)
Operating System: Microsoft Windows 8.1 (64-bit)
Touchpad not working. Listed in Device Manager as ITC HIC device with the yellow circle and exclamation point
 
 
This is the error message in device manager:

This device cannot start. (Code 10)

A request for the HID descriptor failed.
 
(i tried reinstalling the drivers, that didn't help)
 
I had to take the lid off to take care of a loose video cable. Since then the touchpad won't work. The tape that connects the touchpad to the board got crinkled up quite a bit. I don't know if this would have any effect on functionality.
 
The point where the tape connets to the board has a real small point of contact, but I reseated it again and it looks like it is connected fine.
 
I have included a couple pictures so you can judge for yourself if the crinkled up tape is bad enough to effect functionality. They can be found here: https://imgur.com/a/8eVnOJK
 
Thanks a lot for your help!
 
 
2 REPLIES 2

‎02-26-2019 01:27 PM

HP Recommended

Please help!

Was this reply helpful? Yes No

‎05-08-2019 12:11 PM

HP Recommended

please help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.