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Streaming TV, after bo problems for 9 months I can no longer Stream Movies from Amazon Prime Video.

HP Recommended
15-da0073ms OR DESKTOP-L5GCQ52
Microsoft Windows 10 (64-bit)

After about six good months of Streaming Movies & TV Shows via Amazon Prime Video & before that a previous six months of Streaming Movies and TV Shows on Netflix the Streaming just stopped (that was a month ago) however, it did & still does give me an Error Code "From Amazon" We're experiencing a problem playing this video. For assistance, please go to #1: 2 Hours on the day it happened & tens of hours (so many hours every other day or so) Amazon & myself helping out a bit, Amazon is no closer getting me a reason or a fix with that above 7031 Error Code from the screen of Amazon Prime Video TV Show or Movie that's supposed to be playing/streaming a Movie/TV Show but besides the ERROR CODE the entire screen is Blacki! So, 6 months + 6 months + 1 month = 13 months & my Windows 10 Laptop is only between 13 & 14 months old but every day it gets

a little bit Slower, Non-correct working basically almost totally dead PC now. This is after in 11/19/19 & 03/10/20 a Consumer Relations Support Agent & myself did a Windows 10 System Recovery via a Media Stick (16 GB USB Flashdrive) each time 12 hours after the Laptop would get a little worse. If I told you all the ways it acts up I'm not sure if I would laugh or cry. ALSO: YouTube, VUDU, Pluto TV & Tubi TV all STREAM FINE when the Laptop decides to work.  Can you believe that BS? Anything or Ideas Anybody has would be greatly appreciated.



HP Support Agent
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@POPSBARRY Welcome to HP Community!


I understand that you are unable to stream movies from Amazon.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


If the issue still persists, please contact Amazon support and check.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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