Stripes on the left half of the screen

[accordi]

Dear All, I'm a bit desperate because my HP32s screen (Serial: [edit]) stopped working. It is still within warranty (one day remaining!). It has been functioning well for over one year and suddenly some strange stripes appeared in about 1/3 of the screen on the left side. I made several attempts to reset. Changes PC. The issues persist. It is therefore a problem of the screen. I tried to do a reset but the problems is still there.
Thanks for any help

[A_Gayathri]

Hi @accordi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issue with your HP 32s display. Since you've already tried resetting the monitor and switching PCs, it does seem to be a problem with the screen itself. Here are a few things you can try before seeking warranty support:
 

• Check the Cable Connections: Sometimes, a loose or damaged cable can cause screen distortions. Try using a different video cable (HDMI, DisplayPort, etc.) to see if that resolves the issue.
• Test with Another Device: Since you’ve already switched PCs, confirm that the problem persists by testing the monitor with a completely different device, such as a laptop or another PC. This helps confirm that the issue is with the monitor, not your computer.
• Inspect the Monitor Settings: If your monitor has an on-screen menu (OSD), check if there are any settings related to resolution, aspect ratio, or image adjustments that may be causing the stripes.
• Try a Factory Reset: If not already done, try restoring the monitor to its factory settings through the OSD menu. Look for an option like "Reset All Settings" or something similar.
• Check for External Interference: Ensure that there are no external electronic devices nearby that could cause interference with the screen.
   

Refer to this document: HP 32s Display User manual 

HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

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