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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Stylus and Cursor is offset after a screen replacement

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09-15-2019 01:44 PM
Hello
Recently my cat stepped on my screen causing a spiderweb crack that was large enough I needed to get a screen replacement. Today I got my 2 in 1 back, and the screen looks great. The touchscreen works when I press my finger to the screen, however I have issues with my active stylus. Now the stylus I'm using is also a replacement, I lost the original, but had no issues with calibration or touch issues. However, since the screen replacement the cursor is offset from where I try to press it. I get the closest to accurate calibration when I hover the stylus in the upper left hand corner, however when I drag the stylus down, the distance between the cursor and the stylus grows tremendously. When I move the stylus around the screen the cursor is nowhere near where I try to move it. I can't do the windows calibration program to try and fix it because when I try to tap the cross hairs it still doesn't register properly.
I am running an HP Envy x360 2 in 1 laptop with an HP Stylus Pen
Please, anything helps as I need to be able to use my stylus to take notes and make art.
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09-15-2019 03:19 PM
[EDIT] Ok I solved it and it's working like a charm. The solution I used was I searched for the pen calibration setting window from the search bar. When that pulled up, instead of pressing the button to re-calibrate the pen manually by tapping all the cross hairs, I instead pressed the "Reset" button which prompted that it would erase all previous pen calibration data. When I did this it immediately started working again with the same precision as before the screen replacement.
I wanted to add this update in case anyone else was having this issue, as I was at my wit's end searching forums trying to find a solution.
09-15-2019 03:19 PM
[EDIT] Ok I solved it and it's working like a charm. The solution I used was I searched for the pen calibration setting window from the search bar. When that pulled up, instead of pressing the button to re-calibrate the pen manually by tapping all the cross hairs, I instead pressed the "Reset" button which prompted that it would erase all previous pen calibration data. When I did this it immediately started working again with the same precision as before the screen replacement.
I wanted to add this update in case anyone else was having this issue, as I was at my wit's end searching forums trying to find a solution.